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Shipping / Returns & Exchanges

 Packages are sent using Canada Post and if you choose one of the tracked options, they are insured up to $100 and can be tracked online. Once your package is shipped (within 1-2 business days), we will send you an email with the tracking number. Shipping cost will be calculated at checkout.

 If you require rush delivery, please contact us. We will try our best to get your package to you the quickest way possible. Let us know of any specific delivery needs and we will gladly give you a quote on shipping cost.

 Ordering from outside Canada? Please contact us at

We work diligently to maintain our reputation for quality and value. If for any reason you are dissatisfied with a purchase, we will gladly accept a return or exchange for products purchased as long as the transaction meets these certain basic conditions:

- Item must have been purchased from
- Item must be unused and in original packaging and received back in salable condition.
- Return must be postage paid by purchaser.
- All return and exchange requests must be made within 15 days of product receipt.
- Shipping charges are not refundable.
- Specially discounted or sale items are final sale.

Upon receipt of your qualified return we will issue a full refund of the purchase price of the item, less the cost of shipping. Please allow 10 days for processing. Exchanges are subject to a 20% restocking fee (before taxes).
If you are sending back products, you may want to consider using a trackable shipping service or purchasing shipping insurance. Please contact us before returning any purchases.

Return Address:
Natural Earth Paint Canada
Attn: Online Return/Exchange
66 Hiddleston Crescent
Winnipeg, MB R2P 0S1